The System Mapping® process is comprised of three elements. First, data collection. The System Maps™ themselves are a physical, graphic representation of an entire organization. The data to create these maps is collected from the target organization via our proprietary on-line data collection tool. Because the data collection tool can analyze data from many different demographics within an organization, it creates a “thin slice” that shows what is happening throughout the organization.
The second element is data analysis. Because the initial analysis is done in real-time, building the System Map™ as the data is collected, the information can be used immediately in a consultant-facilitated session with your clients present or in a “closed door” meeting with your consultant team.
The third element is action planning. Once the issues have been highlighted, the System Map™ rapidly identifies the impact each issue has upon the organization, traces its root causes, and then tests the required actions before they get implemented. With this process, you ensure that your clients are spending their valuable resources on the right issues, the actual root causes of problems, and the right actions to achieve sustainable change.
The System Mapping® process enables the participants to:
Unlike the usual organizational review report that take months to create, then sits on the bookshelf, this process can be set up, undertaken and actioned in less than a month.
The development of System Mapping® began in 1997 when Rebecca Carrier and Nic Smith expanded their work into organizational development. It grew in response to client requests for improving the quality of decisions and actions. These early interventions included organizations such as:
Over the years Carrier and Smith enhanced System Mapping® by bringing in improved practices to build upon the original systems thinking/systems dynamics foundation. These other practices include mind mapping, cognitive load theory, double loop learning, thin-slicing and adult learning theory.
The System Mapping® process that emerged combines a visual framework and embedded data, which has been further developed into an on-line process. This process enables consultants to make use of the complex approaches of system thinking by presenting an easy-to-understand high-level view of their client’s organization, highlighting connections between the different parts of the organization, and facilitating an understanding of the often-hidden dynamics.
End-users are diverse, global organizations, which demonstrate that the process and technology translates across both national cultures and different industry sectors. This makes System Mapping® a valuable business tool for any organization around the world.
“I would like to emphasize that it was the processes and frameworks that are now being introduced through the Leading Net Services programme that helped me secure this agreement. This deal is evidence to show that the system mapping processes work, and I would hope it encourages others to experiment as the outcomes that are achievable can be measured in millions of Euro’s.”
Telecoms (after securing a $5m contract from a leading Telecom’s company) Novell